A refurbished device from Max Direct is a quality second-hand laptop, desktop or accessory that has been professionally inspected, cleaned, tested and restored to reliable working condition. Our team of specialists puts every item through thorough checks so it performs well for its next owner.

Yes. We mainly work with durable business-grade equipment that is built to last. Each device is rigorously tested and refurbished before sale. Most come with a 12-month hardware warranty, and our track record as a top-rated seller shows customers can trust the quality.

Our refurbished laptops and computers are priced significantly lower than new models, often with upgraded specifications. This gives individuals and businesses excellent performance and real savings without compromise, allowing for sometimes hundreds of dollars in savings compared to RRP.

Most items include a 12-month hardware warranty covering defects in key components like motherboards, drives, fans, keyboards and touchpads. We also provide a 14-day change-of-mind return period. Full details on what is and isn’t covered are available on our Warranty & Returns page.

We are a locally owned business based in Box Hill North, Melbourne. You can visit our warehouse for in-person viewing and pickup. We offer free shipping Australia-wide on all orders, with most dispatched within 1-2 business days.

Absolutely. Many businesses choose Max Direct for reliable, cost-effective IT solutions. We offer bulk purchasing options, custom configurations and the durability needed for office environments.

Every refurbished device we sell keeps quality technology out of landfill. By extending the life of existing equipment, we reduce electronic waste, lower carbon emissions and support Australia’s circular economy.

A Grade — Very Good

A Grade devices are in very good overall condition and show minor signs of previous use.

You may notice:

• Light scratches or minor scuffs
• Small or subtle dents
• Minor keyboard marks or screen imprints
• Minor white or bright spots on the screen
• Light wear around edges or corners
• Other minor cosmetic signs consistent with normal previous use

Battery Health: 70%–100%

A Grade is a great choice for customers who prefer a cleaner cosmetic appearance while still enjoying the value of a refurbished device.

B Grade — Good

B Grade devices are in good working condition but may show more noticeable signs of previous use.

You may notice:

• Visible scratches or scuffs
• More noticeable dents
• Visible keyboard marks or screen imprints
• White or bright spots on the screen
• Noticeable wear around edges or corners
• Other cosmetic imperfections consistent with previous use

Battery Health: 50%–100%

B Grade is ideal for customers who prioritise functionality and value over cosmetic appearance.

Battery Health

Battery health is measured against the battery's original designed capacity.

A Grade: 70%–100%

B Grade: 50%–100%

Battery runtime will vary depending on the device, battery age, screen brightness, applications, power settings and usage. Battery health should not be interpreted as a guaranteed number of hours of use.

Yes. Our Melbourne team offers friendly, practical Australian support for any questions or issues after purchase. Contact us via the website form or at info@maxdirect.com.au.