FAQs

A refurbished computer is a pre-owned business-grade device that has been professionally tested, cleaned, securely data-erased, and inspected before resale. All products sold by Max Direct are fully functional and ready for everyday use.

Refurbished computers offer excellent value by delivering reliable performance at a significantly lower price than buying new. They also help reduce electronic waste by extending the life of quality business hardware.

Australian owned and operated
Professionally tested devices
Genuine Windows installed
Fast Australia-wide shipping
Local warranty support
Thousands of satisfied customers

Yes. Every computer undergoes hardware testing, cleaning, operating system installation and quality inspection before dispatch.

Yes. Most of our products are refurbished business-grade computers originally manufactured by Dell, HP, Lenovo and Apple for commercial environments.

Our refurbished devices are fully tested and available in two condition grades:
A Grade – Very Good: Minor signs of use. B Grade – Good: More noticeable cosmetic wear.
All devices are fully functional regardless of grade.
View our Product Condition Grading Guide

Unless specifically stated, photos are for illustration purposes. The item you receive will match the advertised specifications and grading.

Yes.
All compatible systems include a genuine activated version of Microsoft Windows unless otherwise stated.

Unless specifically stated, Microsoft Office is not included.

Many business desktops were originally designed for office environments and connected via Ethernet cable.
If Wi-Fi is included, it will be stated in the product description.

If Bluetooth is built-in, it will be listed in the specifications.

Yes.
All laptops include a compatible charger unless otherwise specified.

Unless otherwise stated:
Laptop + Charger
Desktop + Power Cable
Monitor + Power Cable
Keyboard, mouse and other accessories are only included if listed.

Desktop: Most desktops allow Ram upgrade
Laptop: Many laptop models support RAM upgrades, while some have soldered memory unable to upgrade.
Please contact us before placing your order.

Yes.
Many models allow SSD upgrades.

Yes.
Laptop batteries are tested to ensure they are functional.
As refurbished devices use pre-owned batteries, battery life will vary depending on age and previous usage.
Please refer to our battery information & care.

No. Batteries are not covered under our hardware warranty. As batteries are consumable components, their performance and capacity naturally decline over time.
Please see our Battery Information & Care Guide as below:
Battery Information
Refurbished laptop batteries are pre-owned. Battery functionality is checked before sale, but runtime varies with age, previous use, settings and workload.
Pre-owned battery
Functionality checked before sale
Runtime varies by age and usage
What to expect
Because batteries are pre-owned, conditions may differ between units.
Performance depends on the battery’s age, previous use, system settings and how you use your laptop.
Battery care
Use a compatible charger and avoid incompatible adapters.
Keep air vents clear and use your laptop on hard, flat surfaces to support proper cooling.
If storing your laptop for an extended period, keep the battery at a moderate charge and store it in a cool, dry place.

Please contact us as soon as possible.
If your order has not yet been dispatched, we will do our best to assist.

Orders may be cancelled before dispatch.
Once shipped, our Returns Policy applies.

Please contact us before ordering.
Availability changes quickly.

Yes.
A tax invoice is provided upon buyer’s request. Please provide your email address so that we can send the invoice.

We accept the payment methods displayed at checkout, including major credit/debit cards, PayPal and Direct bank transfer.

Yes.
Please contact us for bulk purchases or business enquiries.

We aim to respond within one business day.
Assessment times vary depending on the issue.

Yes.
You may return your purchase within 14 days of delivery for a full refund.Return postage for change-of-mind returns is the responsibility of the customer.Returned items must be in the same condition as received and include all original packaging and accessories.

Please contact us immediately and provide photos of the packaging and product.

Approved refunds are usually processed within several business days after inspection.

A. Check the power cable or charger connection.
B. Test the wall outlet.
C. Disconnect non-essential accessories and try again.
If the issue continues, contact Support for troubleshooting.

A. Check the charger, wall outlet and charging connector using a known-compatible charger where possible.
B. Disconnect docks and USB devices.
C. Restart the laptop.
Contact Support if the issue continues.

First confirm whether the desktop includes built-in Wi-Fi.
If unsure, contact us with your order number.

All compatible systems are supplied with activated Windows.
Please contact us if activation is required.

Battery life varies depending on age and previous use.
Please contact us if you believe the battery is faulty.

A. Check the monitor power cable.
B. Check the display cable connection.
C. Select the correct input source on the monitor.

Contact our support team for assistance.

Turn off the computer and contact us before continuing to use it.

Yes.
We regularly supply businesses, schools and government organisations.

Yes.
Please contact us for volume pricing.

Yes.
Depending on stock availability, we can upgrade RAM, SSD and other components.

Yes.
We support ongoing business purchasing requirements.

Absolutely.
Please send us your requirements and we will prepare a quotation.